Terms of Sales and Service



Statement 

POWER HD declares that all the products it sells are produced by the POWER HD factory,or by appointed factories,to POWER HD specifications. The products are inspected to strictly comply with performance and quality specifications.We promise that the performance and quality of all products marked with the POWER HD trademark are in agreement with our concessionary OEM products.However,we cannot assure preventing completely those products that fraudulently copy or usurp the POWER HD brand name,or other products whose shape and structure are similar to or imitate POWER HD products.If we find any product or action that fraudulently copies or usurps our products in any country or district,we will apply laws to protect ourselves.



Quotation

Anyone who wants to purchase our products can ask for our quotation. Our quotations are based on the "Ex-works"term. The price we supply at is dependent upon the quantity or number of items ordered. We require dealers to purchase a minimum number of some items, or to make a minimum order value.



Quote period

At present our quote period is 15 days, that is, our quotation's period of validityis only 15 days. If you do not reply within 15 days of receiving our quotation, we will assume that you have not accepted the quote, or have decided not to make a purchase. If an order is not submitted within the quote period, we are entitled to adjust the price according to the change of RMB rates against dollars.



Exchange adjustments

The RMB is the unit of account of the price we quote .Considering that RMB still cannot be the direct paying currency at present, the prices are subject to the quotation price of the day by the Bank of China. Although we quote by US dollars, we can also use the Euro as the unit of account if requested. We keep our right of adjusting the price with reference to the changing exchange rate of the RMB and the US dollar or Euro.



Sales agents

Our products are mainly sold to distributors who have strength and good outstanding achievement. We will choose those who will be our dealers. At present we will not appoint or consign a sole agent in any particular country. However, we will restrain the quantity of dealers in a country. Commonly, we will choose one or two dealers and one or two OEMs in a country. Of course, we will consider supplying more than two dealers in those countries where our products are in great demand.



After-Sales Service

We expect dealers to provide good after sales service, and repair where appropriate or return to POWER HD for service.



Individual Sales Policy

We have notified all users in different countries to buy our products from our dealers in their countries. We consider that this is the most desirable way to supply our product at the best prices, and we appreciate the support of our dealers to promote and protect the POWER HD products. However, where our products are not available through normal retail outlets such as local hobby shops, or where dealers are either unable or unwilling to sell direct or to provide adequate customer support, POWER HD reserves the right to sell direct to individual customers. Such sales will of course incur cost penalties to such customers due to the small order sizes and costs of postage or other delivery methods.



Payment

We adopt T/T payment methods. After we receive your payment, we will arrange shipment. All banking charges and interest are charged to purchasers.



Secrecy and Anti-counterfeit

In order to maintain our products'performance and quality, we have taken a closed-door policy for our products to guarantee that our product technology will not be copied



but we can't be certain that there will not be counterfeits. We will take effective measures to preserve intellectual property rights under the help of correlative law terms. We list the entire range of permitted OEM brands on our website. To those who do OEM without our permission, we would take the matter to court and prosecute.



Warranty Procedure

As long as you choose to use POWER HD products, you can enjoy the warranty service that we provide. Please print our Repair Request Form (.PDF, .DOC) , and fill it out in its entirety, being as comprehensive as possible, in order to receive the best possible service.



Warranty Period

All POWER HD products are warranted against defects for a period of two (2) years from the date of purchase. During this period we will repair or replace (at our discretion) any defective products. You should always retain your original receipt as proof of the date of purchase. 



What's Covered?

The warranty covers any manufacturer's defects, but does not cover damages caused by acts of God, misuse, abuse, negligence, crash damage, improper installation or damages caused by alteration by unauthorized persons.



How Long Will it Take to get Repair Done?

Generally we can ship a repair back within 10 days of receipt (excluding shipping time). Unfortunately we can't always accomplish this due to the situation of material in stock. You can always contact our service department info@chd.hk or call (0086) 752-2118844 to find out the current turnaround time.



Email

E-mail orders are acceptable. Your e-mail could be refused occasionally because of internet problems. Please wait for our confirmation after you send the e-mail out. If you don't get our confirmation after more than 2 workdays, please send the mail again.



Privacy Policy

We will not offer any of your information to any third party (company or personal) unless we get your permission or request.